Did you submit a question and are wondering where your answer is? Check those pesky spam folders—90% of the time they’re lurking in there! If not, hang tight: per the terms & agreements, Shallon will reply within 10 days! If it’s been longer than that, please reach out to to speak with support. Sometimes glitches happen, but Team XO is here to make things right. 
Please note that opening up a PayPal or Stripe dispute against Shallon when she has already answered a question will result in you no longer being able to submit questions. Bummer.